01 — Overview
Our Refund & Cancellation Policy
This Refund & Cancellation Policy outlines the terms under which Sanjana Digital Service ("we", "our", "us") provides refunds or accepts cancellations for subscriptions and services purchased on the Sanjana WhatsApp Suite platform.
Please read this policy carefully before making a purchase. By subscribing to any paid plan, you acknowledge and agree to the terms described below.
All plans are subscription-based. Charges are non-refundable except in the specific circumstances described in this policy.
02 — Subscription Plans
How Our Billing Works
Sanjana WhatsApp Suite offers monthly and annual subscription plans. Key billing terms:
- Billing Cycle: Subscriptions are billed in advance on a monthly or annual basis, depending on the plan selected.
- Auto-Renewal: Subscriptions automatically renew at the end of each billing period unless cancelled prior to the renewal date.
- Plan Upgrades: Upgrading to a higher plan is effective immediately. The price difference is prorated for the remaining billing period.
- Plan Downgrades: Downgrades take effect at the start of the next billing cycle.
- Free Trials: Where a free trial is offered, you will not be charged until the trial period ends. Cancel before the trial ends to avoid charges.
03 — Cancellation
How to Cancel Your Subscription
You may cancel your subscription at any time by:
- Logging into your account and navigating to the Billing section
- Clicking "Cancel Subscription" and confirming the cancellation
- Contacting us at sanjanadigitalservice@gmail.com with your account details
Effect of Cancellation:
- Your subscription will remain active until the end of the current billing period
- You will not be charged for subsequent billing periods after cancellation
- Access to premium features will be removed at the end of the current billing period
- Your account and data will be retained for 90 days after cancellation, after which it may be permanently deleted
04 — Refund Eligibility
When Refunds Are Issued
We evaluate refund requests on a case-by-case basis. Refunds may be issued under the following circumstances:
- 7-Day New Subscriber Refund: If you are a new subscriber and have not been able to use the service due to a platform fault on our end, you may request a full refund within 7 days of the initial subscription charge.
- Service Outage: If our platform experiences a confirmed, prolonged outage (greater than 72 consecutive hours) during a paid billing period, a proportional credit or refund may be issued.
- Duplicate Charges: If you have been charged more than once for the same subscription period due to a billing error, we will refund the duplicate amount promptly.
- Unauthorised Charges: If a charge was made without your authorisation and you notify us within 7 days, we will investigate and process a refund if the claim is valid.
05 — Non-Refundable Situations
When Refunds Are Not Issued
Refunds will not be provided in the following cases:
- Cancellation requests made after more than 7 days from the initial subscription charge
- Mid-cycle cancellations — unused days in the current billing period are not refunded
- WhatsApp account bans or restrictions imposed by WhatsApp LLC due to your usage
- Failure to use the service or dissatisfaction based on personal preference
- Violation of our Terms of Service resulting in account suspension or termination
- Changes in your business needs or requirements
- Features not working as expected due to WhatsApp platform changes outside our control
- Annual plan subscriptions after the 7-day refund window
06 — Refund Process
How to Request a Refund
To request a refund, please follow these steps:
- Email us at sanjanadigitalservice@gmail.com with the subject line "Refund Request — [Your Account Email]"
- Include your registered email address, subscription plan, payment date, and reason for the refund
- Attach any supporting evidence (e.g., screenshots of billing errors or service issues)
- We will acknowledge your request within 2 business days
- Refund decisions are typically communicated within 5–7 business days
- Approved refunds are processed to the original payment method within 7–14 business days
07 — Account Termination
Termination by Us
We reserve the right to terminate or suspend your account without refund if you:
- Violate our Terms of Service or Acceptable Use Policy
- Use the platform for illegal, abusive, or spam activities
- Engage in fraudulent activity related to your account or payments
- Attempt to reverse-engineer, clone, or misuse our platform
In such cases, no refund will be issued for the remaining subscription period.
08 — Contact Us
Billing & Refund Support
For any billing questions, refund requests, or subscription management assistance, please contact: