Privacy Policy

Our Commitment to Your Privacy

Sanjana Digital Service ("we", "our", or "us") operates the Sanjana WhatsApp Suite platform. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services, website, and APIs.

By accessing or using our platform, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please discontinue use of our services.

What Data We Gather

We collect the following categories of information:

• Account Information: Name, email address, phone number, username, and password (hashed) when you register.
• Usage Data: Log data including IP addresses, browser type, pages visited, time and date of access, and API request logs.
• WhatsApp Session Data: Phone numbers paired to the platform, message counts, and connection status. Message content is not stored on our servers beyond temporary delivery processing.
• Payment Information: Plan selection and billing records. Actual payment processing is handled by third-party providers; we do not store card details.
• API Keys & Credentials: API keys generated for your account, hashed and stored securely.
• Communication Data: Any messages or files you send to us directly for support purposes.

Purpose of Data Processing

We use collected information for the following purposes:

• Providing, maintaining, and improving our services and platform features
• Processing account registration, authentication, and authorization
• Sending transactional communications such as OTPs, account alerts, and service notifications
• Monitoring and analysing usage patterns to improve performance and security
• Detecting, preventing, and addressing technical issues, fraud, or abuse
• Complying with legal obligations and enforcing our Terms of Service
• Providing customer support and responding to your inquiries

Cookies and Session Management

We use session cookies to keep you logged in and maintain your preferences. These are essential for the operation of the platform and cannot be disabled while using the service.

We may also use analytics cookies to understand how users interact with our platform. You may disable non-essential cookies through your browser settings; however, this may affect certain features.

• Session Cookies: Required for authentication — expire when you close your browser or log out.
• Persistent Cookies: Store preferences across sessions — you may clear these at any time.

When We Share Your Information

We do not sell or share your personal information with third parties for their marketing purposes. We may share data only in these circumstances:

• Service Providers: Trusted third parties who assist in operating our platform (hosting, analytics, payment processing) under strict data processing agreements.
• Legal Requirements: When required by law, court order, or government authority, or to protect the rights, property, or safety of our users or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business.
• With Your Consent: In any other circumstances with your explicit consent.

How We Protect Your Data

We implement industry-standard security measures to protect your information:

• Passwords are hashed using bcrypt and never stored in plain text
• API keys are generated cryptographically and stored in hashed form
• HTTPS/TLS encryption for all data in transit
• Access controls restrict employee access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

Your Data Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal obligations
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to certain types of processing, including direct marketing
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at sanjanadigitalservice@gmail.com. We will respond within 30 days.

How Long We Keep Your Data

We retain your personal data for as long as your account is active or as needed to provide services. Specifically:

• Account data is retained while your account exists and for 90 days after deletion
• API and usage logs are retained for up to 12 months for security and debugging
• Message delivery records are retained for up to 30 days
• Billing records are retained as required by applicable tax and financial laws

Get in Touch

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: sanjanadigitalservice@gmail.com
• Platform: Sanjana Digital Service
• Response Time: Within 3–5 business days

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the service after changes constitutes acceptance of the revised policy.